General Terms & Conditions

1.1These general terms and conditions apply to all offers, orders and agreements of ARTKOM BV (hereinafter “ARTKOM”). They apply to both businesses (B2B) and consumers (B2C).

1.2A consumer is any natural person acting for purposes outside his trade, business or profession.

1.3For consumers, the mandatory provisions of Book VI of the Code of Economic Law (WER) apply. In case of conflict with mandatory consumer law, the statutory law prevails.

1.4These terms take precedence over the client’s terms, unless expressly agreed otherwise in writing.

2.1All offers are non-binding and expire after 14 days, unless stated otherwise.

2.2The agreement is formed upon our written confirmation or by confirmation email in case of an online order.

3.1Prices are in euros and exclusive of VAT.

3.2Invoices are payable in cash unless otherwise agreed in writing. In case of late payment, statutory interest and compensation apply. For businesses, the fixed compensation is 10 % with a minimum of € 150.

3.3We reserve the right to suspend performance in case of non-payment.

4.1All deadlines are strictly indicative and do not constitute an obligation of result. Exceeding them does not give rise to any claim for damages, unless in case of intent or gross negligence on our part.

5.1Force majeure (illness, strike, pandemic, government measures, cyber incidents, etc.) suspends our obligations without compensation. If it lasts longer than 30 days, both parties may terminate the agreement without compensation.

6.1Our liability is limited to direct damage and to the invoice amount of the service concerned (or the insured amount if higher).

6.2We are not liable for indirect damage.

6.3This limitation does not apply in case of intent or gross negligence on our part, in accordance with applicable law.

7.1Cancellation must be made in writing.

7.2For businesses (B2B), in case of cancellation, services already provided and costs incurred are immediately due, increased by a fixed compensation of 25 % on the remaining amount.

7.3For consumers (B2C), a reasonable cancellation policy applies, proportionate to the services already provided and the remaining time until execution.

8.1The consumer has the right to withdraw from the distance contract within 14 calendar days without giving any reason.

8.2This right of withdrawal does not apply to services whose performance has begun with the express consent of the consumer and for which the consumer has acknowledged that he loses his right of withdrawal once the service has been fully performed (art. VI.53 WER).

8.3For services with a fixed execution date (such as workshops or events), the right of withdrawal generally does not apply.

8.4The consumer may withdraw by email or using the model form provided. We will refund within 14 days after withdrawal, less any services already provided.

9.1All reports, plans, analyses, management systems, tools and other creative or technical outputs remain our exclusive intellectual property.

9.2The client receives a non-exclusive, non-transferable right of use solely for the agreed internal purpose and for the duration of the agreement.

9.3Any other use is prohibited without our written consent.

10.1We process personal data in accordance with the GDPR.

10.2If we act as a processor, we will conclude a Data Processing Agreement if requested.

10.3The client indemnifies us against any claims arising from incorrect or unlawful provision of personal data.

11.1We may use artificial intelligence tools for analysis, reporting, planning and optimisation, even without prior notification.

11.2The client accepts the limitations of AI (possible inaccuracies). We do not guarantee absolute accuracy of AI-generated output.

11.3For consumers, we will inform where relevant that AI is used, in accordance with the transparency obligations of the EU AI Act.

11.4Liability for AI-related damage is limited in accordance with Article 6.

12.1Complaints must be notified in writing within 5 working days of discovery. For consumers, a reasonable period in accordance with the law applies.

13.1The nullity of one provision does not affect the validity of the other provisions.

13.2Belgian law applies. Only the official courts of the district of Leuven are competent. No other form of arbitration or mediation shall apply in case of dispute.

By placing an order, signing an offer, paying an invoice or accepting a credit note refund, the client accepts these general terms and conditions.